Monday, November 15th, 2004
TDLC Welcomes Vice President for EAP, Announces Client Support Teams
The teams focus on delivering a seamless and highly responsive client service
Jamil Kassum (center), Vice President for East Asia and the Pacific Region, with TDLC team members
The TDLC team was delighted to welcome Jamil Kassum, Vice President for East Asia and the Pacific Region, to Tokyo last week. During his visit, Jamil endorsed the reforms the GDLN Tokyo team is undertaking to ensure it fulfills the project's commitment to excellent client service.
As part of this committment to excellence, the TDLC is pleased to announce the introduction of client support teams to facilitate event coordination, planning, and execution between the center and its major clients.
Client support teams consist of a program leader, a studio technician, a service coordinator, and a distance learning expert as required. The teams focus on delivering a seamless and highly responsive client service in order to ultimately increase the impact and success of programs and events.
As part of this increased client orientation, clients can be allocated a single e-mail address which allows easy communication with all members of their team. This helps ensure that nothing slips between the cracks and that the TDLC can respond quickly to client requests and comments.
For more information on our client support teams, please contact Mr. Colin Lonergan, clonergan@worldbank.org, TDLC Operations Manager, or Mr. Ryu Fukui,
...
